Whether it's about your account, payments, bonuses, or gaming — whatever your question, we're here to help.
Choose a category for a quick resolution to your issue
Registration, login, password, verification
Mobile Pay, Nagad, Rocket & Bank Payment
Welcome Bonus, Free Bets, Reload Offers
Slots, Live Casino, Sports Betting
Android APK, iOS Installation & Updates
Two-Factor Authentication & Account Security
Limit settings, self-exclusion
Live Chat, Email, Callback Request
From registration to login — every step explained in a simple, straightforward way
Click the "Register" button at the top. You can sign up with your mobile number or email address.
Enter your name, date of birth, mobile number, and preferred password.
Verify your number with the OTP sent to your mobile. The code will arrive within 60 seconds.
Once your account is created, deposit via Mobile Pay/Nagad and get a 150% bonus.
To keep your account secure, Exlbet requires identity verification before processing withdrawals. Simply upload a photo of your National ID or passport. Verification is usually completed within 24 hours.
Full details on all payment methods including Mobile Pay, Nagad, and Rocket
Learn how each bonus works — in detail
150% bonus on your first deposit. Applicable on a minimum deposit of ৳500. A 30x wagering requirement applies to the bonus.
New MemberGet a 20% to 50% reload bonus on deposits every week. Available from Monday for a limited time only.
For EveryoneGet 10% cashback on weekly losses. The bonus is credited directly to your wallet and can be withdrawn.
VIP MemberBonus funds cannot be withdrawn directly — you must place a certain amount in bets first. For example, a ৳1,000 bonus with a 30x requirement means you need to wager ৳30,000 in total. slots typically contribute 100% toward this requirement.
What to do if you experience issues during a game?
If you lose connection during a slots game, it will resume from where you left off the next time it loads. Any live bets in progress will be settled automatically. If you have any concerns, contact us via live chat.
Trouble Downloading or Using the Exlbet App
How to keep your Exlbet account secure
An OTP will be sent to your mobile each time you log in. You can enable this from Settings.
Use at least 8 characters, including numbers and special symbols. Don't reuse passwords from other sites.
Exlbet will never ask for your password via email or SMS. Do not click on any suspicious links.
Exlbet is committed to ensuring safe and responsible gaming at all times
Set daily or weekly gaming time limits
Set your own daily deposit limit
Take a break ranging from 1 day up to 6 weeks
Permanent account closure option
Using any online platform comes with the occasional hiccup. New members often have questions about signing up or making a deposit, while returning users may need help understanding bonus terms or the withdrawal process. Exlbet's Help Center is here to guide you through all of it.
The best thing about our Help Center is that it never closes. Even at 3 AM, if you run into a deposit issue, just open live chat and a support agent will be with you within minutes. Exlbet's support team speaks Bangla, so there's no language barrier to worry about.
Payment questions come up more than anything else. New users in particular want to know how long a Mobile Pay deposit takes to reflect in their balance. On Exlbet, deposits are typically credited within 5 to 10 minutes. Occasionally there may be a short delay due to banking traffic — in that case, just reach out to support with your transaction ID and it'll be sorted quickly.
A lot of users worry about withdrawals — will the money actually come through? Exlbet has a strong track record here. Payments are typically processed within 15 minutes to a maximum of 24 hours. Just note that first-time withdrawals require KYC verification — but it's a one-time step and you won't need to do it again after that.
Bonus-related questions are also very common. Many users ask whether bonus funds can be withdrawn directly — the short answer is no, but once you meet the wagering requirements, you absolutely can. Exlbet's bonus terms are relatively straightforward. Full details for each offer are listed on the Promotions page, so give them a read before you claim.
The most common issue for mobile app users on Android is the APK failing to install. This usually happens because the phone's settings don't allow installation from Unknown Sources. Go to Settings > Security > Unknown Sources and enable it — that should fix it right away. Exlbet's app page has a step-by-step visual guide to walk you through it.
Keeping your account secure is the top priority. Exlbet always recommends enabling two-factor authentication and using a strong password. Never share your password with anyone who calls or messages you — Exlbet's support team will never ask for it. If you notice anything suspicious, report it to support immediately.
Answers to the Most Frequently Asked Questions
If you can't find an answer, our team is always ready to help
The fastest option. Average response time is 3 minutes.
For detailed issues, reach us by email. We typically respond within 4–6 hours.
Exlbet is strictly for users aged 18 and above. Treat gaming as entertainment. If you feel it's becoming a problem, Responsible Gaming page Visit or contact Support.
Sign up on Exlbet, claim a 150% bonus on your first deposit, and enjoy 500+ games.